The updated Malaysian Aviation Consumer Protection Code 2016 (MACPC) required Airlines to publish the final price of airfare for flight tickets effective 1 June 2019.
Final price of airfare has to be published in advertising and when purchasing flight tickets. The final price must include the base fare and all charges to be paid to the airline, government-imposed taxes and fees, fees and charges prescribed under any written law, as well as fuel surcharge. This eliminates hidden charges like administrative fees and card payment charges.
The new rules, Refunds on flight tickets for passengers should be reimbursed within 30 days from the date the passenger requests for a refund even the ticket purchased through a travel agent. The refunds include of passenger service charges, taxes, fees, and charges.
If the ticket is non-refundable, Airlines are only permitted to charge a maximum of 5% processing fee & passengers are allowed to get a refund on the airport tax.
News from: Malaysian Aviation Commission
